Shipping policy
Shipping & Returns Policy
Last updated: June 2026
1. Shipping Destinations We currently deliver to the Netherlands and Belgium. Orders can only be delivered to addresses within these countries.
2. Order Processing & Delivery Orders placed on business days before 23:00 CET are processed and shipped the same day. After shipment you will receive a confirmation email with a Track & Trace code. If your order has not arrived within 5 business days of shipment, please contact us at webshop@indigoldcrafted.com.
Indigold is not liable for delays caused by carriers, force majeure, public holidays, or other circumstances beyond our reasonable control.
3. Shipping Costs Shipping is free on orders of €150 or more. For orders below this amount:
Netherlands — €4.99
Belgium — €4.99
The exact shipping cost is displayed at checkout before you complete your order.
4. Tracking Your Order Once your order has been processed, you will receive a Track & Trace code by email. You can use this to follow your shipment at any time.
5. Lost or Delayed Shipments If your shipment is delayed, lost, or your Track & Trace information is unavailable or incorrect, please contact us at webshop@indigoldcrafted.com with your order number and tracking code. We will investigate with the carrier and work to resolve the issue as quickly as possible.
6. Collection It is not possible to collect orders in person. All orders are delivered to the shipping address provided at checkout.
7. Evening Delivery Delivery times depend on our carriers. Evening delivery may be possible in some cases. Check your Track & Trace link for the most up-to-date delivery window.
8. Returns You may return products within 30 days of receipt, provided that items are unworn, unused, with tags attached, and in their original packaging. Proof of purchase is required.
Returns must be registered via our returns portal before shipment. Returns sent without prior registration will not be accepted. After approval and receipt of the returned items, the purchase amount will be refunded within 5 business days to your original payment method.
Indigold reserves the right to refuse returns that do not comply with the conditions stated in this policy.
9. Exchanges Direct exchanges are not available. If you wish to receive a different size or product, please return the original item and place a new order via our webshop.
10. Incorrect or Damaged Products If you receive an incorrect or damaged product, please contact us at webshop@indigoldcrafted.com without delay. Where applicable, we may request the return of the item for inspection. If the complaint is confirmed, we will refund the purchase amount or offer an appropriate solution.
11. Warranty Products purchased directly through indigoldcrafted.com are covered by a warranty of 12 months from the date of purchase. The warranty applies only to defects resulting from normal and proper use.
The warranty does not cover:
- normal wear and tear
- damage caused by misuse, negligence, or improper handling
- products purchased through third-party retailers or partners
For purchases made through retail or online partners, all warranty, return, and exchange requests must be handled by the original seller.
12. Complaints Complaints regarding products or services can be submitted via webshop@indigoldcrafted.com. We aim to respond within 24 hours on business days.
Consumers within the European Union may also submit complaints via the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/. Indigold does not participate in alternative dispute resolution procedures
